Job Purpose:

Manage and operate the company’s projects in Lebanon, allowing for an efficient and streamlined output, while supporting in setting up the operational leg for any prospective project. The Senior Operations Manager will need to manage operational planning, financial planning, and business strategy, with a diligent eye on numbers, and fostering a positive and proactive culture. 

Duties and Responsibilities:

Business Leadership and Growth:

• Plans, directs, and oversees a company’s operational policies, rules and goals.
• Optimize the organization’s output to increase revenue and profitability.
• Identify, and develop opportunities for increased growth.
• Support and lead when required on development of new projects / ventures.
• Ad-hoc support and leadership on operational setup and execution across the region.
• Develop, implement and evaluate systems of control and operations standards, ensuring that the sequence of service is consistently improved.
• Develop and execute strategies to achieve targeted sales and gross profit, and liaise with all necessary departments for the successful implementation of those strategies.
• Enforce all agreed standards for venues by conducting and managing monthly audits and issuing monthly performance reports to Management. 

Efficiency, Processes and Financial Overview:

• Lead on project feasibility, P&Ls, budgeting, and reporting.
• Ensure that set KPIs and targets are met, and have a proactive approach to potential gaps, red flags and issues that might arise, and suggest solutions to rectify.
• Develop insight-driven reports on financial performance that will allow for company-wide improvements.
• Work closely with outlet teams on all operational policies, processes, across all  departments.
• Ensure processes are being followed, and suggest potential improvements to tweak and amend processes. 

Team Management and Development:

• Drive initiatives within the team and organization that will contribute to long-term operational excellence.
• Hire and Build motivated and high performing teams.
• Provide outstanding leadership to team members, instilling integrity and open communication, and identifying opportunities for coaching, learning and development.
• Ensure that all staff are working against clear objectives, job descriptions and KPIs, and oversee HR activities on Operations Staff including payroll and benefits and staff support and engagement.

Education, Experience and Qualifications:

• Bachelor in Business Administration or Hospitality.
• Min 12 years of experience.
• Microsoft Office.
• Arabic, English. French is a plus.