Job Description

Responsible for leading the aftersales team, driving revenue growth, enhancing customer satisfaction, and ensuring efficient service operations.

Minimum Requirements

• Delivering a great customer experience by implementing and managing robust after-sales processes.
• Develops and implements after-sales strategies aligned with organizational objectives.
• Develop and maintain the current customer base, increase efficiency, turnover and profits to exceed set budgets.
• Liaises with suppliers, ensuring timely delivery of parts and services.
• Maximize aftersales profitability through the sale of labour, parts, service plans and extended warranties.
• Managing productivity and efficiency levels of the workshop.
• Manages, motivates, and develops service advisors, technicians, and support staff.
• Maintain a safe and healthy working environment for all after-sales staff and ensure all health and safety requirements are complied with.
• Reporting and Analytics: Provides performance insights, identifying areas for improvement.

Education, Experience and Qualifications:

• First degree in any discipline.
• Minimum of 8-10 years in aftersales management, power generation industry experience preferred.
• Strong Managerial and analytical skills.
• Strong leadership skills.
• Motivate team to deliver exceptional levels of customer satisfaction.
• Keen eye for details, able to review data and refine processes.
• Excellence leadership, communication, and problem-solving abilities.
• Must have good technical skills and management of personnel and material resources.