The Operations Manager oversees the efficient execution of the projects and ensures all operations align with organizational objectives. They manage the day-to-day activities, optimize resource utilization, and lead teams to deliver projects on time, within budget, and to the highest quality standards.

Key Responsibilities

1. Project Execution:

• Oversee and manage multiple projects from initiation to completion, ensuring alignment with organizational goals.
• Ensure that operations align with the broader company goals.
• Participate in the pre-contract assessment of project particulars with the Sales and Estimation Department (for commercial project) and identify potential risks, review site access requirements, required method statements for installation, and budgeted MH for installation.
• Proactively monitor project schedules, report on progress, and implement strategies to improve activity efficiency, enhance productivity, and prevent delays.
• Maintain strict budget compliance by reviewing expenditures, identifying variances, and optimizing costs as necessary.
• Ensure project specifications and quality standards are met by coordinating with design teams, site supervisors, and quality assurance personnel.
• Guide project managers in resolving on-site challenges, including unexpected changes in project scope, resource allocation conflicts, and technical issues.
• Conduct regular reviews of project documentation, such as progress reports and quality control records, to maintain accountability.
• Monitor and maintain a positive cash flow throughout project execution
1. Operational Efficiency:
• Develop and implement operational strategies to enhance project delivery (in relation to time and cost).
• Monitor resource allocation, ensuring optimal utilization of labor (increased and optimal productivity), materials, and equipment.
• Identify bottlenecks in processes and implement corrective measures to improve efficiency.
2. Team Leadership and Management:
• Supervise installation teams, including project managers, site supervisors, and subcontractors.
• Promote a culture of safety, quality, and collaboration across all teams.
• Provide mentorship, training, and performance evaluations for team members to enhance their capabilities.
3. Budget and Cost Control:
• Collaborate with Cost Control/QS and procurement teams to manage budgets and control costs.
• Track actual expenditures against budgeted amounts and identify variances.
• Implement corrective measures to address overruns and inefficiencies.
4. Planning and Scheduling:
• Lead the Planning Department to develop comprehensive project timelines, work breakdown structures, and milestones for each project.
• Ensure accurate forecasting of project durations by analyzing resource availability and productivity rates.
• Coordinate closely with procurement, production, and logistics teams to ensure timely delivery of materials and resources necessary for maintaining schedules.
• Plan for short-term activities for every project (bi-weekly forecast) and follow-up with the project managers and the respective teams for compliance.
• Ensure alignment between planning efforts and contractual deadlines, optimizing schedules for operational efficiency.
• Monitor schedule adherence and track project milestones to promptly identify and address potential delays.
• Analyze project schedules and performance data to provide actionable insights that mitigate risks and enhance timelines.

6. Contractual Compliance:

• Ensures that project execution aligns with the terms, conditions, and timelines specified in the contracts.
  • Identify potential risks related to project execution and communicates them to the Contracts Department for mitigation strategies.

• Collaborate with the Contracts Department to address any discrepancies or ambiguities in contract interpretation.
• Provide feedback on operational feasibility and constraints to ensure contract terms are realistic and achievable.
• Coordinate with the Contracts Department when changes to the project scope, timelines, or budget arise, ensuring proper documentation and approval of variations.

• Ensure operational practices minimize exposure to penalties or breaches of contract.
• Ensure that all changes instructed on the project are submitted through variations and follow-up with the QS team and with the contractor/client as necessary for their approval.
• Collaborate with the Contracts Department to prepare and resolve claims or disputes with clients, subcontractors, or suppliers.
1. Quality Assurance:
• Ensure adherence to industry standards, and company’s QA/QC objectives and procedures.
• Oversee quality checks on executed works, proactively identifying and addressing problematic issues before submitting for approval.
• Handle NCRs efficiently, ensuring corrective actions are implemented and documented to prevent recurrence.
2. Safety and Compliance:
• Enforce compliance with health, safety, and environmental regulations.
• Conduct regular site inspections to ensure adherence to safety standards.
• Address and rectify non-compliance issues promptly.
• Validate and review method statements to ensure they align with safety protocols and project requirements.
• Foster a culture of safety by raising awareness, and encouraging proactive reporting of potential risks.
3. Stakeholder Collaboration:
• Build and maintain strong, collaborative relationships with subcontractors and suppliers to ensure seamless project execution.
• Communicate project progress and resolve any client concerns effectively.
• Coordinate closely with the sales team to align project goals with client expectations.
4. Continuous Improvement:
• Evaluate completed projects to identify lessons learned and areas for improvement.
• Implement best practices and innovative solutions to enhance future project delivery.
• Stay informed on industry trends and advancements in construction methodologies.

Key Competencies

• Strategic planning and execution.
• Team leadership and collaboration.
• Risk management and problem-solving.
• Attention to detail and quality assurance.
• Ability to work under pressure and manage multiple priorities.

Education, Experience and Qualifications:

• Bachelor’s degree in Engineering, (Master’s degree is a plus).
• Proven experience (15+ years) in the Façade Industry or a similar role in the Contracting field.
• Strong understanding of construction processes, methods, and regulations.
• Excellent leadership, problem-solving, and decision-making skills.
• Proficiency in project management software and tools (e.g., Primavera, MS Project).
• Strong financial acumen with experience in budgeting and cost control.
• Exceptional organizational and communication abilities.