Role:
The MIS Manager plays a critical role in aligning technology with business needs by supporting and coordinating across IT infrastructure, business applications, and data systems, and ensuring operational efficiency through automation and integration.
Accountabilities:
•Assist the MIS Director in aligning IT and IS activities with overall business strategy.
•Coordinate cross-functional initiatives between IT and IS teams to ensure system cohesion and business alignment.
•Collaborate in the evaluation, selection, and implementation of IT and business solutions that meet operational and strategic objectives.
•Recommend strategies for expanding automation and digital capabilities across functions.
•Lead digital projects that cut across infrastructure, applications, and data—especially those involving automation, integration, and efficiency.
•Assist business departments in identifying their needs for automation, systems improvement, and telecommunications.
•Act as project lead or co-lead on business-critical technology initiatives (e.g., ERP upgrades, new digital tools).
•Support the MIS Director in the preparation and monitoring of the MIS department budget, particularly in project-specific areas.
•Ensure continuity of MIS services by helping oversee critical systems and ensuring smooth day-to-day operations.
• Identify opportunities to enhance business performance through improved use of IT systems, tools, and integrations.
• Participate in cross-functional projects that enhance response to market needs and improve internal efficiency.
• Align with corporate and business unit standards, methodologies, and IT governance policies.
• Provide input on IT staffing needs and support the development of staff capabilities in coordination with department leadership.
• Perform or assist with process risk assessments and suggest mitigating controls where necessary.
• Support in designing and tracking remediation plans for identified control or system deficiencies.
• Report project outcomes, system issues, and improvement opportunities to the MIS Director and relevant stakeholders.

Measures:
•Support AOP (Annual Operating Plan) objectives within budget.
•Improve project delivery timelines and cross-departmental alignment.
•Enhance coordination between IT infrastructure and business systems.
•Increase process automation and digital tool adoption across departments.
•Contribute to cost efficiency in IT operations and service contracts.
•Improve system reliability and uptime.
•Increase user satisfaction with technology services.
•Enhance technical knowledge and career progression within IT staff.
•Support risk assessment completion and control remediation efforts.

Education, Experience and Qualifications:

•Bachelor's degree in Computer Science, Information Systems, or a related field (Master’s preferred).
•10-15+ years of experience in IT, MIS, or IS roles, with project coordination or strategic exposure.
•Knowledge of enterprise IT systems (ERP, network infrastructure, data platforms).
•Experience in digital transformation, process automation, or system implementation.
•Familiarity with IT risk and control environments.
•Strong communication and analytical skills.
•Excellent organizational and cross-functional collaboration abilities.
•Strategic Thinking – Ability to align technology projects with broader business goals.
•Cross-Functional Collaboration – Works effectively across departments and functions.
•Project Management – Capable of managing cross-departmental technology projects.
•Problem Solving – Analytical thinking to resolve complex system and process issues.
•Communication – Able to communicate with technical and business audiences.
•Process Orientation – Focused on streamlining operations and driving automation.
•Change Management – Supports organizational adoption of new technologies.
•Risk Awareness – Participates in identifying and addressing IT risks and controls.
•Initiative – Proactive in identifying improvement opportunities.
•Leadership Readiness – Demonstrates potential for succession into higher roles.