Role:
The MIS Manager plays a critical role in aligning technology with business needs by supporting and coordinating across IT infrastructure, business applications, and data systems, and ensuring operational efficiency through automation and integration.
Accountabilities:
• Assist the MIS Director in aligning IT and IS activities with overall business strategy.
• Coordinate cross-functional initiatives between IT and IS teams to ensure system cohesion and business alignment.
• Collaborate in the evaluation, selection, and implementation of IT and business solutions that meet operational and strategic objectives.
• Recommend strategies for expanding automation and digital capabilities across functions.
• Lead digital projects that cut across infrastructure, applications, and data—especially those involving automation, integration, and efficiency.
• Assist business departments in identifying their needs for automation, systems improvement, and telecommunications.
• Act as project lead or co-lead on business-critical technology initiatives (e.g., ERP upgrades, new digital tools).
• Support the MIS Director in the preparation and monitoring of the MIS department budget, particularly in project-specific areas.
• Ensure continuity of MIS services by helping oversee critical systems and ensuring smooth day-to-day operations.
• Identify opportunities to enhance business performance through improved use of IT systems, tools, and integrations.
• Participate in cross-functional projects that enhance response to market needs and improve internal efficiency.
• Align with corporate and business unit standards, methodologies, and IT governance policies.
• Provide input on IT staffing needs and support the development of staff capabilities in coordination with department leadership.
• Perform or assist with process risk assessments and suggest mitigating controls where necessary.
• Support in designing and tracking remediation plans for identified control or system deficiencies.
• Report project outcomes, system issues, and improvement opportunities to the MIS Director and relevant stakeholders.

Measures:
• Support AOP (Annual Operating Plan) objectives within budget.
• Improve project delivery timelines and cross-departmental alignment.
• Enhance coordination between IT infrastructure and business systems.
• Increase process automation and digital tool adoption across departments.
• Contribute to cost efficiency in IT operations and service contracts.
• Improve system reliability and uptime.
• Increase user satisfaction with technology services.
• Enhance technical knowledge and career progression within IT staff.
• Support risk assessment completion and control remediation efforts.

Education, Experience and Qualifications:

• Bachelor's degree in Computer Science, Information Systems, or a related field (Master’s preferred).
• 10-15+ years of experience in IT, MIS, or IS roles, with project coordination or strategic exposure.
• Knowledge of enterprise IT systems (ERP, network infrastructure, data platforms).
• Experience in digital transformation, process automation, or system implementation.
• Familiarity with IT risk and control environments.
• Strong communication and analytical skills.
• Excellent organizational and cross-functional collaboration abilities.
• Strategic Thinking – Ability to align technology projects with broader business goals.
• Cross-Functional Collaboration – Works effectively across departments and functions.
• Project Management – Capable of managing cross-departmental technology projects.
• Problem Solving – Analytical thinking to resolve complex system and process issues.
• Communication – Able to communicate with technical and business audiences.
• Process Orientation – Focused on streamlining operations and driving automation.
• Change Management – Supports organizational adoption of new technologies.
• Risk Awareness – Participates in identifying and addressing IT risks and controls.
• Initiative – Proactive in identifying improvement opportunities.
• Leadership Readiness – Demonstrates potential for succession into higher roles.