Job purpose:
To support the Branch Manager in the efficient and effective operation of the branch, ensuring adherence to company policies and procedures, and contributing to the achievement of branch targets through business development and excellent customer service.

Duties and Responsibilities:

Branch Management:

- Assist the Branch Manager in overseeing daily branch operations, ensuring adherence to company policies and procedures.
- Monitor and maintain branch performance metrics, identifying areas for improvement.
- Ensure compliance with all regulatory requirements and company guidelines related to insurance products.
- Assist in managing branch resources, including equipment, supplies, and facilities.
- Handle administrative tasks, including reporting, record-keeping, and documentation.

Business Development:

- Support the implementation of branch sales strategies to achieve revenue targets.
- Recruit new broker partners to expand the branch's distribution network and market reach.
- Plan proactively and take action on new business opportunity
- Development and maintain strong relationships with brokers, clients and other stakeholders.

Team Management:

- Supervise, mentor, and coach a team of insurance professionals (e.g., agents,underwriters, customer service representatives).
- Provide guidance and support to team members on sales techniques, product knowledge, and customer service skills.
- Conduct performance evaluations and provide constructive feedback.
- Foster a positive and productive work environment.

Customer Service:

- Oversee the renewal process by meticulously reviewing renewal lists and implementing timely communication strategies to ensure proactive engagement with broker partners, thereby maximizing client retention.
- Ensure the delivery of exceptional customer service by addressing inquiries,resolving complaints providing timely assistance and identify areas for service improvement.
- Maintain a thorough understanding of company products and services to provide accurate information to customers.

Education, Experience and Qualifications:

- Bachelor degree in Insurance, Business administration, Marketing or equivalent.
- At least 10 years of relevant experience
- Demonstrated leadership and management skills.
- Strong sales and customer service skills.
- Excellent communication and interpersonal skills.
- Strong organizational and problem solving skills.
- Proficiency in computer applications.
- Knowledge of insurance regulations and compliance requirements.
- Integrity