Job Summary:
As the Managed SOC Manager, you'll be a highly organized and self-disciplined professional, responsible for leading the MSOC team and driving the success and continuous evolution of our Security Operations Center (SOC). This role demands strong leadership, effective time management, and a proactive approach to overseeing all facets of SOC operations. Your responsibilities will span the full lifecycle of SOC operations, with a focus on delivering exceptional security outcomes for our clients and fostering a culture of collaboration, learning, and innovation within the team.

Responsibilities:

• Lead, mentor, and inspire a team of SOC analysts and engineers, ensuring a collaborative and high-performing environment.
• Oversee daily SOC operations, ensuring effective threat detection, analysis, escalation, and response.
• Foster a culture of continuous improvement, accountability, and technical excellence within the team.
• Develop and maintain SOC team schedules, shift rotations, and ensure adequate coverage for 24/7 operations.

Operational Excellence:

• Ensure timely triage, investigation, and resolution of security incidents and alerts.
• Drive improvements in SOC workfl ows, including playbooks, detection rules, and escalation processes.
• Conduct regular reviews of SOC performance metrics (KPIs), incident trends, and root cause analysis to identify areas for enhancement.
• Collaborate closely with clients and stakeholders to understand their evolving security needs and ensure service excellence.

Client Responsibilities:

• Act as the primary point of contact for key client stakeholders regarding SOC services, maintaining clear and professional communication channels.
• Understand and anticipate client-specifi c security needs, tailoring SOC operations and deliverables to meet unique risk profiles, regulatory requirements, and strategic goals.
• Ensure timely and transparent reporting of security incidents, investigations, and risk trends, translating technical details into actionable insights for non-technical audiences.
• Facilitate regular service reviews, including SLA performance, incident post-mortems, and improvement planning, to foster trust and accountability.
• Educate and support clients on security best practices, emerging threats, and the evolving threat landscape through briefings, workshops, and advisory sessions.
• Collaborate with client IT and risk management teams to ensure seamless integration of SOC services into broader cybersecurity and compliance strategies.
• Represent client interests internally, advocating for continuous improvement and ensuring service alignment with evolving business needs and expectations.
• Assist during security audits or assessments, providing supporting evidence and technical clarifi cations related to SOC activities and processes.

Technical Expertise:

• Guide the team in leveraging advanced security tools, such as SIEM, SOAR, EDR, and threat intelligence platforms.
• Participate in the design and enhancement of SOC capabilities, including threat detection use cases, correlation rules, and automation workfl ows.
• Stay up to date of emerging cyber threats, tactics, and technologies, ensuring the SOC remains proactive and resilient.
• Provide regular reports and insights to senior leadership on SOC activities, incidents, and risk trends.
• Oversee the effective use and continuous improvement of SOC tools (SIEM, SOAR, EDR, threat intelligence), ensuring they are aligned with detection strategies, integrated into workfl ows, and delivering actionable outcomes.

Education, Experience and Qualifications:

• Leadership Skills: Proven ability to lead and grow a team of Cybersecurity experts.
• Communication Skills: Excellent internal and external communication abilities.
• Organizational Skills: Strong organizational and time management skills.
• Intellectual Curiosity: Commitment to continuous learning, professional development, and willingness to pursue relevant certifi cations.
• Sense of Responsibility: Dedication to delivering excellent client service and meeting deliverables.
• Technical Skills: Expertise in cybersecurity, with a strong understanding of systems, networking, communications, and cloud technologies. Strong research, analytical, and technical problem-solving abilities. Advanced understanding of modern attack techniques on applications, systems, and networks.
• Energy and Initiative: Dynamic, creative, and proactive approach.
• Reliability: Strong sense of responsibility and dependability, consistently delivering high-quality work and meeting deadlines.
• Bachelor of Engineering in Computer and Communication Engineering or equivalent;
• Experience: 5+ years in cybersecurity and incidents analysis ;
• Language Proficiency in French, English, and Arabic.
• Client-centric: Committed to providing excellent client service, ensuring client satisfaction, and delivering value.