Job Summary:

We are seeking an experienced, discreet, and highly professional Senior House Manager to
oversee the day-to-day operations of a private residence for a VVIP family in Baghdad. The
ideal candidate will act as the primary point of contact between the family and household
staff, ensuring the highest standards of service, security, and operational excellence at all
times. This is a critical leadership role requiring exceptional organizational skills, cultural
sensitivity, and the ability to maintain absolute confidentiality.

Key Responsibilities:

•  Household Leadership: Manage and supervise all household staff (housekeepers,
  cleaners, chefs, drivers, gardeners, maintenance personnel, etc.), including
  recruitment, training, scheduling, and performance evaluations.
•  Daily Operations: Oversee the smooth running of the villa/estate, including cleaning
  standards, inventory management, laundry, wardrobe care, and guest preparation.
•  Vendor & Service Management: Coordinate with external suppliers, contractors, and
  service providers (landscaping, pool maintenance, security, pest control, etc.) while
  ensuring cost efficiency and quality.
•  Event & Hospitality Management: Plan and execute private family events, dinners,
  and high-profile guest visits with impeccable attention to detail.
•  Budget & Administration: Manage household budgets, expenses, procurement, and
  record-keeping. Prepare monthly reports for the family.
•  Property Maintenance: Ensure the residence is always maintained to the highest
  standards, including preventive maintenance, renovations, and seasonal
  preparations.
•  Family Support: Anticipate and fulfil the family’s needs proactively, including travel
  arrangements, personal shopping, and special requests.
•  Security & Confidentiality: Maintain strict confidentiality and implement appropriate
  security protocols in coordination with the family’s security team.
• Crisis & Emergency Management: Handle any household emergencies efficiently
  and calmly.

Education, Experience and Qualifications:

• Minimum 7–10 years in a similar role managing large luxury private
  households or 5-star hotels/residences for high-net-worth individuals. Previous VVIP
  or Royal family experience is a strong advantage.
• Bachelor’s degree or equivalent in Hospitality Management, Business
  Administration, or related field.
• Fluency in English is mandatory. Arabic is highly preferred. Additional
  languages are a plus.
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Knowledge of smart home systems and luxury property management tools.